Thankfully, there have been no reports of children injured as a result of this defect. The specific product names, model numbers, and lot codes—all of which are listed on the label sewn inside the carrier—of the affected products are:
Go Forward 4-in-1 Evolved Ergonomic Carrier (model 200-207, lot codes 2018 0619 and 2018 0719)Flip Front2back Carrier (model 200-103R, lot code 2018 0719)Up Close Newborn Carrier (200-193A, lot code 2018 0719)
Importantly, similarly named products with different model and/or lot numbers are not part of this recall, so make sure you read the label closely to make sure yours affected before beginning the recall process. If you do have one of these carriers, stop using it immediately. Some stores may also accept returns on a case-by-case basis, but you would have to check with them. More likely is that you’ll need to initiate a return directly with Infantino, which is offering to send you “a new product of the same model or one of equal value that is not affected by this recall and safe to use” for free. To initiate the recall process, you can email recall@infantino.com or call the company at 1-800-840-4916 on weekdays from 8 am to 4 pm PST. And we’d recommend doing so as soon as possible, as replacement products can take 3 to 4 weeks to arrive after the company receives your defective carrier in the mail. For more information, you check the recalls section of Infantino’s website, which has the official recall notice, a guide to determining if your carrier is affected, and frequently asked questions about the recall and the replacement process.
